The IRS has been behind schedule since the COVID pandemic began. The IRS has been tasked with extra duties – stimulus checks, child tax credit payments, unemployment refund checks, math error increases, etc. While the IRS has always been slow to answer phone calls from taxpayers – IRS wait times have reached epidemic proportions (pun intended).
An entrepreneur saw an opportunity with these IRS hold times and created a company that stands in line for its customers. Then hands the call off when an IRS representative is ready to take the call. Some criticize this venture – others find the service AMAZING. Full Disclosure – Opem Tax Advocates is a customer of this service – And we LOVE it.